Terms and Conditions

Conclusion of contract

This webshop is intended exclusively for sales to private customers (consumers). These Terms and Conditions therefore apply to purchases made by private customers at https://viper-flex.com.

If you are a business customer, please contact us at info@viper-flex.com before placing an order.

When you place an order through our website, our system will automatically send you an email with the subject line "Your Viper-Flex order has been received". This email is solely an electronic acknowledgement that we have received your order and does not constitute acceptance of your order.

A binding purchase agreement is only concluded when you receive the email "Your Viper-Flex order has been completed" from us.

Prices, currency and VAT

All prices displayed on the webshop are inclusive of VAT unless otherwise clearly stated.

Orders Delivered to Denmark

• Prices are displayed and charged in DKK (Danish Kroner).
• All prices include Danish VAT..

Orders Delivered to Other EU Countries

• Prices are displayed and charged in EUR (Euro).
• All prices include the VAT that must be charged in the country of delivery in accordance with applicable legislation.

Orders Delivered Outside the EU

• Prices are displayed and charged in EUR (Euro).
• Prices are charged without EU VAT.
• Local VAT, customs duties, import taxes, customs clearance fees or other public charges may be imposed upon importation in the destination country. These costs are borne by the customer and are collected directly by the local authorities or the carrier.

Payment

Viper-Flex ApS accepts payment by the following payment methods:

• Dankort
• Visa / Visa Electron
• Mastercard
• Maestro

Payment for the goods will only be charged to your account when the goods are dispatched from our warehouse. In the event of a partial delivery, only the amount corresponding to the goods actually dispatched in that shipment will be charged.

We reserve the right for out-of-stock items, pricing errors, typographical errors, currency fluctuations, changes in duties and taxes, and circumstances beyond the control of Viper-Flex ApS, including force majeure.

Delivery and shipping

We strive to dispatch all orders as quickly as possible. We cooperate with reputable shipping providers to ensure safe and efficient delivery.

Please note: We offer delivery exclusively to parcel shops and collection points. We do not offer direct delivery to private or business addresses.

We automatically select the parcel shop/pickup point closest to the delivery address you provided in your order.

If the selected parcel shop is full, closed, or otherwise unable to accept the parcel, the carrier may redirect the parcel to another nearby collection point.

Expected delivery times depend on the delivery address:

• Denmark: 1–3 business days.
• International deliveries: 1–8 business days (depending on the destination country).

The stated delivery times are estimated delivery times. We bear the risk for the goods until you, or a third party designated by you, other than the carrier, have obtained physical possession of the goods. Should significant delays occur with the carrier, we will contact you as soon as possible.

If an item is out of stock or cannot be delivered, you will be contacted as soon as possible regarding a refund or an alternative delivery solution.

Delivery Areas

We currently deliver only to countries within the EU, as well as the United Kingdom, Iceland, Norway, Turkey, Switzerland, South Africa, the United States, Canada and Mexico.

If you require delivery to a country not listed above, please contact us at info@viper-flex.com.

Shipping Costs

• Denmark: For orders below DKK 1,000, shipping costs DKK 85.00 including VAT.
• EU and Other Countries: Shipping costs are calculated automatically during checkout based on the rates applicable to the destination country and the total weight of the order.

Right of withdrawal

DConsumers are entitled to a statutory 14-day right of withdrawal.

How Do I Exercise My Right of Withdrawal?

If you wish to exercise your right of withdrawal, you must notify us before the withdrawal period expires by means of a clear and unequivocal statement.

You may do so in the following ways:

• Digitally via the webshop: Use our digital withdrawal function available directly on the website, marked "Cancel Contract" or a similar designation.
• By email: Send a email til orders@viper-flex.com clearly stating your order number and whether you wish to return all or part of your purchase.

If you fail to notify us within the applicable deadline, your right of withdrawal will expire.

Condition of the Goods Upon Return (Depreciation)

You have the right to unpack and inspect the goods to the extent necessary to establish their nature, characteristics and functioning. If you handle or use the goods beyond what is necessary for this purpose, you may be liable for any depreciation resulting from such handling or use.

Returning Goods and Return Shipping Costs

Once you have notified us that you wish to withdraw from the purchase, you must send or deliver the goods to: Viper-Flex ApS, Industrivej 47C, DK-4683 Rønnede, Denmark.

The goods must be returned without undue delay and no later than 14 days after you have informed us that you wish to withdraw from the purchase. You are responsible for all direct costs associated with returning the goods.

It is your responsibility to ensure that the goods are properly packaged. You bear the risk of the goods until we have received them at our warehouse. We therefore recommend that you keep your proof of postage and tracking number.

Refunds

If you exercise your statutory right of withdrawal and cancel the entire purchase, we will refund the amount paid for the goods together with the original delivery costs corresponding to the least expensive standard delivery method offered by us. If you selected a more expensive delivery method than our least expensive standard delivery option, we will not refund the additional costs.

If you withdraw from only part of your purchase, we will refund the original delivery costs proportionately if the shipping charge depended on the weight or quantity of the goods. If a fixed shipping charge applied, the shipping charge will only be refunded if the items you retain would not themselves have given rise to the same shipping charge.

We will issue the refund without undue delay and no later than 14 days after the day on which we receive your notice that you wish to exercise your right of withdrawal. However, we may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been returned, whichever occurs first.

Statutory rights regarding defective goods

As a consumer, you are entitled to a 2-year statutory right to make a complaint regarding defects in the goods in accordance with the Danish Sale of Goods Act.

Where a complaint is justified, you may be entitled to repair, replacement, a proportionate price reduction, cancellation of the purchase, or compensation in accordance with the provisions of the Danish Sale of Goods Act.

The right to complain does not cover defects or damage caused by incorrect or improper use, lack of maintenance, accidents, or normal wear and tear, provided that such circumstances do not constitute a defect under the Danish Sale of Goods Act.

How Do I Submit a Complaint?

If you discover a defect in your product, you must notify us within a reasonable period after the defect was or should have been discovered. If you submit a complaint within two months after discovering the defect, the complaint will always be considered timely.

• How to proceed: Send an email to our customer service team at orders@viper-flex.com.
• Please remember to attach: Please briefly describe the defect, provide your order number, and preferably attach clear photographs or a short video illustrating the issue so that we can assess the case promptly.

If your complaint is justified, we will reimburse your reasonable return shipping costs. You must initially pay for the return shipment yourself. Please keep your proof of postage so that we can reimburse you once the complaint has been approved and finalized.

Complaint options

If you wish to complain about a purchase, we kindly ask that you first contact us at info@viper-flex.com so that we can attempt to resolve the matter amicably.

If we are unable to reach a satisfactory solution, you may submit a formal complaint to the relevant dispute resolution bodies:

• For customers residing in Denmark: DYou may submit a complaint to the Danish Consumer Complaints Board and the Mediation Team for Consumer Complaints through Nævnenes Hus' Complaint Portal: kpo.naevneneshus.dk.
• For customers residing in another EU country: Complaints may be submitted to the relevant national alternative dispute resolution bodies. A list of approved dispute resolution bodies is available on the European Commission's website: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies_en

Governing Law and Jurisdiction

These Terms and Conditions and any agreement entered into between Viper-Flex ApS and the customer shall be governed by Danish law.

If you are a consumer residing in another EU country, the above shall not affect any mandatory rights you may have under the laws of your country of residence.

Any disputes that cannot be resolved amicably shall be settled before the competent Danish courts unless mandatory legislation in the consumer's country of residence provides otherwise.

Personal data and cookies

Viper-Flex ApS processes personal data in accordance with applicable data protection legislation.Information regarding our processing of personal data and your rights can be found in our Privacy Policy.

Information regarding our use of cookies and the management of cookie consent can be found in our Cookie Policy.

Language versions

These Terms and Conditions are available in multiple languages. The translations are provided solely for convenience.

In the event of any discrepancy or ambiguity between the Danish version and a translation into another language, the Danish version shall prevail.

Nothing in this clause shall limit or exclude any mandatory consumer rights granted to consumers under the applicable laws of their country of residence.

Company information

https://viper-flex.com is the official online business of Viper Flex Aps. Our address is: